Shipping & Returns
Free shipping for orders over $75.00.
$10.00 Flat rate shipping via USPS or UPS for orders under $75.00.
2nd day air $20.00
Orders are not delivered on weekends or holidays.
We are not responsible for lost, stolen, or packages delayed by the shipping service.
Please email us for International quote.
Returns & Replacements
Finding the perfect fit for lingerie & swimwear can be difficult. Contact us for a fit consultation, we will assist you in finding the correct style and size. All sale items are FINAL purchase. All returns are for exchange or store credit ONLY as long as the return follows our policy below:
• Purchased less than 15 days ago.
• Has not been worn, altered, or washed.
• Hosiery items that have been opened or tried on can not be returned.
• All tags are attached.
• Must have original receipt.
• Please be mindful when trying on underwear and swimwear, please try on over your own underwear.
• Underwear is non returnable
• Swimwear must be tried on over your own underwear and have original liners in tact to be returned.
• Shipping charges or non refundable.
• We reserve the right to deny a return if it does not meet our return policy.
Please contact us for return label and fill out the Return Form to indicate exchange or store credit. You are also welcome to return your order to our physical store. You will receive an email once we have received your return confirming a store credit balance or an exchange.
Discount Codes & Promotions
We will honor the same code again for a one time even exchange (new color or size in the same item).
Standard return policy applies. Must include gift receipt and our return form.
To be eligible for store credit or exchange, your return must be postmarked within 15 days of receipt. Late returns will be accepted solely at the discretion of Lilies & Lace.
Please contact us immediately, we may ask you to return your order for further investigation so we can agree on the best solution.